Updated: 15 February 2019
- how we collect and use your personal data
- about your privacy rights.
The goal of this policy is to give you information about how the Web3D collects and processes your personal data in accordance with the General Data Protection Regulations (GDPR).
The Web3D Consortium is made up of the following legal entities:
650 Castro Street Suite #120-490
Mountain View, CA. 94041 USA
This privacy notice is issued on behalf of the above entities, hereinafter referred to as "Web3D".
- Information We Collect and Receive
- Use of the Information We Collect and Receive
- Analytics, Cookies and Other Web Site Technologies
- Information Sharing
- Accessing Your Data
- Your Legal Rights
- Policy Changes/Contacting Us
Information We Collect and Receive
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, and store different kinds of personal data to provide you Services as follows:
- Customer Account and Registration Data:
This includes information you provide to create your account with us or to register for events, webinars, surveys, etc. and may include, first and last name, billing information, a password and a valid email address.
- Service Data (including Session and Usage data):
When you use our Services, we receive information generated through the use of the Service, either entered by you or others who use the Services with you, for example, schedules, attendee info, etc., or from the Service infrastructure itself, for example, duration of session, connection information, etc. We may also collect usage and log data about how the services are accessed and used, including information about the device you are using the Services on, IP addresses, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help us support the Services.
- Third Party Data:
We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. We may also receive information from other affiliated companies including organizational and individual members. This helps us to update, expand and analyze our records, identify new prospects for marketing, and provide products and services that may be of interest to you.
- Location Information:
We may collect your location-based information for the purpose of providing and supporting the service and for fraud prevention and security monitoring. If you wish to opt-out of the collection and use of your collection information, you may do so by turning it off on your device settings.
- Device Information:
When you use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").
Use of the Information We Collect and Receive
Web3D may access (which may include, with your consent, limited viewing or listening) and use the data we collect as necessary
- to provide and maintain the Services;
- to address and respond to service, security, and customer support issues;
- to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues;
- as required by law;
- to fulfill our contracts;
- to improve and enhance the Services;
- to provide analysis or valuable information back to our Customers and users.
Some specific examples of how we use the information:
- Create and administer your account
- Send you an order confirmationFacilitate and improve the usage of the services you have ordered
- Assess the needs of your business to determine suitable products
- Send you product updates, marketing communication, and service information
- Respond to customer inquiries and support requests
- Conduct research and analysis
- Display content based upon your interests
- Analyze data, including through automated systems and machine learning to improve our services and/or your experience
- Provide you information about your use of the services and benchmarks, insights and suggestions for improvements
- Market services of our third-party business partners
Web3D also collects and stores meeting attendee information to fulfil our obligation to our customers and provide the Services. With your consent, we may also directly provide product and other Web3D related information to attendees. Web3D will retain your information as long as your account with us is active, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
It is not possible to remove your likeness (image, motion, voice, etc.) from any records (audio or video) that are made during conferences, public events, or semi-public meetings. You were separately notified and may have signed a non-revocable release for those occurrences.
If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us.
Analytics, Cookies and Other Web Site Technologies
Web3D continuously improves its websites and products through the use of various third-party web analytics tools, which help us understand how visitors use our websites, desktop tools, and mobile applications; what they like and dislike; and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties except as indicated below.
- Geolocation and Other Data:
We may utilize precise Geolocation data but only if you specifically opt-in to collection of that data in connection with a particular service. We also use information such as IP addresses to determine the general geographic locations areas of our visitors. The web beacons used in conjunction with these web analytics tools may gather data such as what browser or operating system a person uses, as well as, domain names, MIME types, and what content, products and services are reviewed or downloaded when visiting or registering for services at one of our websites or using one of our mobile applications.
- Google Analytics:
We use Google Analytics as described in "How Google uses data when you use our partners' sites or apps". You can prevent your data from being used by Google Analytics on websites by installing the Google Analytics opt-out browser add-on here. Portions of our website may also use Google Analytics for Display Advertisers including DoubleClick or Dynamic Remarketing which provide interest-based ads based on your visit to this or other websites. You can use Ads Settings to manage the Google ads you see and opt-out of interest-based ads.
- Tracking Technologies:
- Examples of Cookies We Use:
- Mobile Analytics:
We may use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application. This does not apply to use of a web browser on your phone to access the Services.
- Social Media:
Examples of how we may share information with service providers include:
- Fulfilling orders and providing the services
- Payment processing and fraud prevention
- Providing customer support
- Sending marketing communications
- Conducting research and analysis
- Providing cloud computing infrastructure
Examples of how we may disclose data for legal reasons include:
- As part of a merger, sale of company assets, financing or acquisition of all or a portion of our business by another company where member information will be one of the transferred assets.
- As required by law, for example, to comply with a valid subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety (or the safety of others); to investigate fraud; or to respond to a government request.
- We may also disclose your personal information to any third party with your prior consent.
Web3D may need to communicate with you for a variety of different reasons, including:
- Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
- Sending you Service and administrative emails and messages. We may contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as billing, security and fraud notices. These emails and messages are considered a necessary part of the Services and you may not opt-out of them.
- Sending emails about new products or other news about Web3D that we think you’d like to hear about either from us. These messages may be sent through a variety of Web3D mailing list. You can always opt out of these mailing lists at any time by clicking the unsubscribe link at the bottom of each communication.
- Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our products, services, and websites.
- Offering referral programs and incentives, which allow you to utilize email, text, or URL links that you can share with friends or colleagues.
Accessing Your Data
Our members can always review, update or change personal information from within their account. Web3D will also, when you request, provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Please contact us if you need assistance in reviewing your information. Web3D will respond to your access request to review the information we have on file for you within a reasonable time.
We may also collect information on behalf of our members, to provide the services, and we may not have a direct relationship with the individuals whose personal data is processed. If you are a member or end-user of one of our members, please contact them (as the data controller) directly if: (i) you would no longer like to be contacted by them; or (ii) to access, correct, amend, or delete inaccurate data. If requested to remove data by our member, we will respond within a reasonable timeframe.
We may transfer personal information to companies that help us provide our service, and when we do, these transfers to subsequent third parties are covered by appropriate transfer agreements. We will retain personal data we process on behalf of our member as needed to provide services to our member. Also, we will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Web3D follows generally accepted standards to protect the personal information submitted to us, both during transmission and storage. However, once it is received, no security measure is perfect. We recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information.
You have the legal and/or contractual rights to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, in which case we will notify you at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Policy Changes/Contacting Us
If you have any other questions about this policy please contact Web3D Privacy Team or write to us via postal mail at:
650 Castro Street Suite #120-490
Mountain View, CA. 94041 USA.